Details we hold about your btv99 account
Opening a btv99 account means you hand over a small amount of personal information. We keep that file accurate, use it for the reasons set out below, and nothing beyond them. This page describes the records behind your bonuses, deposits and payouts rather than restating the account rules themselves.
| What we record | Examples | Why it is needed |
|---|---|---|
| Account details | Full name, mobile number, date of birth, address, nominated bank account | To open your btv99 account and confirm you are 18 or older |
| Identity documents | National ID Card (NID), Passport or Driving Licence | To clear verification before your first withdrawal |
| Play records | Games tried, stakes, wins, bonus use, wagering progress | To settle bets and apply the 10x wagering rule correctly |
| Payment records | Amount, method, reference number, timestamp | To trace deposits and release withdrawals from RM20 |
| Device and connection data | IP address, browser, device model, btv99 app version | To protect your sign-in and fix loading faults |
Records reach us in three ways. You give some of them when you register, install the btv99 app, or message live chat. Others arrive from the partners that move your money: Touch ’n Go eWallet, DuitNow, FPX Online Banking and Bank Transfer. Everything else is written automatically by our systems when you sign in or play.
Why a simple sign-up needs a full name
The name on your btv99 profile has to match the name on your bank account. A withdrawal sent to a mismatched account bounces back, and the money sits in limbo while both sides investigate. That single rule explains most of the detail we ask for at registration.
Verification checks, and when they land
Before your first withdrawal, our reviewers ask for a copy of one document: National ID Card (NID), Passport or Driving Licence. This is a routine identity check under anti-money-laundering rules, not a penalty for a good run at the tables.
A reviewer compares the document with your btv99 profile and the bank account you nominated, then closes the case within 6 hours. Blurred corners and a different spelling of your name are the two common reasons a check comes back, so one straight, well-lit photo saves a round trip.
Nothing about verification blocks play. You can deposit from RM5 and try any of the 4,300 games while your file is still being checked.
Who else sees your information
We share the minimum needed, and only with parties that help your account work:
- Payment and banking partners, to confirm a deposit arrived or send a payout to the right account.
- Game providers such as Pragmatic Play, Habanero, Playtech, Red Tiger, JILI, Ezugi and Spribe, which receive a player ID and bet data but never your identity documents.
- Fraud and anti-money-laundering checks, when a pattern needs a second look before a payout is released.
- Authorities, when Malaysian law or a lawful order requires it.
We do not sell your details, and we do not hand them to advertising networks. Your btv99 profile is not a mailing list for anyone outside the company.
Payments and the trail behind each ringgit
Every deposit from RM5 and every withdrawal from RM20 leaves a record: amount, method, reference and time. We keep that trail so a missing deposit can be traced, the daily cap of RM5,000 can be applied, and a disputed bonus can be settled with evidence rather than guesswork.
Deposits usually land in 3 minutes, and approved withdrawals usually reach you in 24 minutes. Both depend on the channel: Touch ’n Go eWallet and DuitNow are the quickest from a phone, while FPX Online Banking and Bank Transfer can lag at peak hours. If a transfer stalls, live chat can read the reference number and tell you exactly where it sits.
Cookies and the sign-in record
Cookies do three jobs on btv99: they keep you signed in, remember your language and last game, and show us which pages load slowly. We do not use them to build advertising profiles across other websites.
Clearing cookies in your browser signs you out and resets those preferences, which is why the btv99 login page may ask for a fresh code afterwards. Blocking cookies entirely will break parts of the lobby, so allow them for the site if you want the full experience.
Requests you can make about your file
You do not need a lawyer or a fee to use these rights. Ask through live chat or a help centre ticket and we will tell you what we can do:
- A copy of the personal data attached to your btv99 account.
- A correction to a spelling, address or bank detail that no longer applies.
- A stop on promotional messages, while service messages about withdrawals continue.
- Closure of the account, handled under the section below.
We may ask a security question or a document before acting, so nobody else can request your file in your place.
What happens after you close the account
Closing a btv99 account is not the same as deleting it that afternoon. First we settle any balance through the payment channel you used. Then we keep play and payment records for as long as accounting and anti-fraud rules require, because those records answer questions about payouts long after the account is gone.
Marketing stops the moment you ask. When the holding period ends, the file is deleted or anonymised so it can no longer be traced to you.
How we keep the file safe
Documents are stored separately from play records and are visible only to reviewers who need them for a check. Traffic between your device and btv99 is encrypted, and each app build, including version 3.8.5 at 28 MB, is signed before release.
No system is perfect. If you spot a sign-in you do not recognise, or an app that looks like a copy of btv99 on a phone that is not yours, tell live chat at once so we can lock the account and review the session.
Age checks: why 18 is the line
btv99 registers adults only. Date of birth is checked at sign-up and again during verification. An account found to belong to someone under 18 is closed, and any balance is returned through the original payment channel.
When this page changes
We revise this policy when a payment method, provider or account rule changes. The current version always sits on this page, and a material change is flagged in the help centre so you are not left to spot it alone. Skim it again after an update if your details or your usual payment method have changed.
Asking a privacy question
Privacy questions go to the same team that answers everything else, around the clock. Use 24/7 Live Chat when something is urgent, or open a help centre ticket if you want a written reply you can keep. We do not take privacy requests by phone or post, and there is no separate form to hunt down.